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Customer story: Orbcomm

ORBCOMM’s advanced IoT solutions are powering the new stay-at-home economy and poised to support Covid-19 vaccination logistics

Helping industry thrive and stay connected during times of uncertainty 

ORBCOMM (Nasdaq: ORBC), a global leader and innovator in industrial IoT, provides solutions that connect businesses to their assets and deliver increased visibility and operational efficiency. ORBCOMM’s diverse customer base spans the transportation, supply chain, warehousing and inventory, heavy equipment, maritime, natural resources, and government sectors. 

ORBCOMM is built for the new stay-at-home economy, helping customers not just survive, but thrive and stay connected during periods of uncertainty. Business hasn’t stopped for their customers, many of whom offer essential services. IoT and telematics technology provide the flexibility needed for organizations to quickly pivot and transition when required. 

Keeping operations moving and employees safe at home 

ORBCOMM’s customers are outpacing their competitors by using IoT solutions to enable uninterrupted operations during times of crisis. Employees can remotely monitor and control assets from home without putting them at risk. There is no need to send technicians to service equipment in the field when they can have full visibility, command, and control of assets - temperature, pre-cool, diagnostics, preventative maintenance, and more - all from home. 

Well-positioned to support transportation customers with Covid-19 vaccine logistics 

ORBCOMM’s IoT solutions provide end-to-end tracking, monitoring, and control of refrigerated trailers, dry vans, and sea containers throughout the supply chain on the road, rail, and at sea. With Covid-19 vaccines requiring a range of constant temperatures, some at -70 degrees centigrade, they are well-positioned to support their transportation customers in the global distribution of the Covid-19 vaccine by providing advanced cold chain management. Advanced cold chain telematics ensures vaccine shipments arrive intact with optimal efficacy. Asset tracking of vaccine-related freight, including gloves, swabs, and syringes, means the necessary items to administer the vaccine arrive intact and on time. 

“ORBCOMM’s global reach coupled with our unique dual-mode connectivity and our ability to track and monitor temperature-sensitive freight from the time it’s loaded to the time it’s delivered, has positioned us to play a key support role in ensuring the COVID-19 vaccine safely and reliably reaches its final destination – whether it’s a clinic, hospital, pharmacy or grocery store,” said Chris MacDonald, ORBCOMM’s Senior Vice President and General Manager, Americas. 

Advanced cold chain telematics and industry-leading satellite-cellular IoT 

Cold chain logistics require real-time monitoring of temperature control and location of refrigerated shipments, ensuring the visibility, security, and integrity of the freight from origin to destination, whether in remote or urban areas. If out-of-range conditions occur, such as deviations from the target temperature range, alarms are triggered immediately, enabling the carrier to take corrective action. Upon delivery of the refrigerated shipments, carriers receive comprehensive receipts showing proof that the load was kept at the proper temperature and met other storage requirements for the duration it was in the carrier’s possession. 

With satellite and cellular, redundancy even in the most remote areas 

ORBCOMM’s unique dual-mode satellite and cellular connectivity offer redundancy in transport load tracking and monitoring to provide reliable and continuous communications even in the most remote areas of the world. If a carrier is traveling in an area where cellular networks are unavailable or unreliable, including areas with high network congestion, ORBCOMM’s ubiquitous satellite IoT connectivity will be able to continue to track the freight’s location and temperature, providing peace of mind that their loads are compliant and meeting customers’ standards for quality and service. 

The u‑blox MAX-7W and the TOBY-R200 modules contribute to ORBCOMM’s unique redundant connectivity mode